Return Policy.... AM Arts stands behind our customers. We have a 100% satisfaction guarantee behind our service and products. If for any reason, you or your gift recipient is not completely satisfied with your gift, we'll exchange it or issue a store credit for the comparable value. We will accept returns and exchanges for items that meet the return criteria set forth below for 30 days from the date of purchase. If your item is damaged or incorrect report to Customer Care within one week of delivery. Unfortunately we cannot cancel or guarantee changes to orders such as shipping addresses after they are placed. Please check your order carefully at check out. Damages and Defects... Orders received damaged or incorrect will be exchanged for the same item only. Please email report to Customer Care via email within 5 days of delivery. Claims for defective items must be made within 30 days upon receipt of goods. Normal wear and accidental damage is not considered a defect. Quality Guarantee... There may be some distortion during the process of the storage of the oil painting and color of the display screen of each buyer has some differences. So the actual painting may be a little different from the picture. At the same time, we are the hand-painted , we can not guarantee that with exactly the same as picture (include color, shape etc.). However, we will make the difference between our reproduction and the original to the closest level that will bring beauty to your any room where displays it. Lost Packages... All the tracking numbers are emailed automatically immediately upon shipping. Claims of lost packages or non receipt of package must be made within 2-3 weeks from date of shipping. International Shipping information: All International packages are shipped via UPS throughout the world including Canada, Europe, Asia, Latin America and Mexico. Please keep in mind that certain countries has high taxes charging for oil paintings .International duty, taxes and customs broker’s fees vary with each country. International duty, taxes and customs broker’s fees are not included in the shipping cost and will be passed along to receiver of the shipment upon delivery. Extra Charges: All the taxes /duties and the return shipping and bank handling charge should be paid by consignees.
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All returns must be received by The AM arts Inc. within 10 days from the issuing date of the RA number or they may not be accepted. For your own protection when returning product we advise that you return your purchase to us via an insured courier such as USPS Parcel Post. Visit www.USPS.com to print your mailing label and to request free carrier pick up. Please retain a copy of your original receipt for your records. AM Arts Inc. will not be held responsible for any items damaged or lost in transit. Any return package received unsealed, opened or damage will not be accepted and returned to sender. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns. Shipping and packaging costs are non refundable. **The AM Arts Inc. cannot be held responsible for unforeseen circumstances such as a direct result of disasters and or weather conditions that prevent us or UPS from shipping orders as scheduled.**
FAQ
1. Can you make the oil painting look as if the original? Answer: Copy the oil painting looks like 100% of the original. It is impossible, we do not want to deceive anyone to believe our oil paintings which seems as if 100% of the original shoulds be misleading. However, we guarantee that they have 80-90% degree of similarity at least. 2. What is the minimum I can order? Answer: There is no minimum order, wholesale is at least 2pcs of each photo. 3. Can you accept custom paintings? Answer: OEM are very welcome. Just do not display on our website, you can simply send the photos you want us to print and write clear to tell us the size and quality / price you need, if there is any special request in your order please line out Of the detail request is your picture, send us by email. 4. Are you selling only oil paintings and no frame stretching the art work? Answer: We provide frame services. There are three types of wooden stretcher bars We often use, pine wood, paulownia wood and spruce wood. Pine wood is the strong little heavy goal, wood paulownia is light, for large painting size, it is the best choice, as the wood is a little soft, it is easy for the stretching. Outer frame is welcome to customize. 5. Can you tell me how long it takes to receive my order? Answer: If your order is in stock. It will be shipped within 1-3 days. Typically, custom-made painting will be delivered between 7-21 business days, depending on the complexity, size, quality of your order. Please check your order, if it passes the 25 days and you have not received your paintings, the artists sometimes need a little extra time for the fine details of turning. The quality of your paintings is significant to you so that we can affect the final effect. It is always worth waiting a few more days for a good quality. We will keep you informed for the progress of your order and inform you before shipping. Usually for small order, we will send your paintings by DHL, UPS, Fedex and TNT Express. It will take 3 to 5 days, 7-15 days by air. For the big order, I will send you paintings by sea, it will take about 15-30 days. 6. Can I register and track freight transport? Answer: Yes, we will send you the tracking number after sending them out and you can use the tracking No. to check the order processing and shipping information in detail. 7. How can I get your price and discount? Answer: We have many varied and size to offer, the price is different, if your order is great we give you a special discount, a general way you can tell us what quality and size and quantity you want and send it to you, Please email us the image and print it by email, so we will give you the exact quote at your requested time immediately. If you ask Many quality and subject style, please inform us, then we will send you we allow them for some percentage off the light of the practice of international trade, with the concrete rate to be fixed depending on the size Of a type of transaction and the quality of the painting. The price you quote does not cover the painting of the oil painting (without frame). We sent them as a scroll. If you need --other size, get the paint or combination separately, contact us. We will provide them the best price as much as we can. 8. What is the packaging of your paintings? Answer: 1). Canvas covered with plastic film 2). Hand rolled 3). Packed with bubble wrap 4). Covered with faucet (large size in a rigid tube) Stretched / Frame Shipping: 1). Canvas covered with plastic or film bubble film 2). Four corners of paper 3). Put on cardboard 4). Covered with tape 9. Can I get a sample before bulk order? Answer: Yes, of course. It is the first step to check the quality of the paintings. Send us the picture we want prints or you can check the paintings we have in stock. We will send you the sample image for your confirmation before shipping. Normally, customers have to pay for samples, the sample fee can be refunded if the when you order from us. In some case, the sample is free for you. 10.How to examine the quality of the painting before shipping the works? Answer: We will keep you posted to the progress of your order and when we finish, we will send you digital image to check out, if you have any requests for the paintings, tell us, and then we will modify it based on your requests.
Our Artist
We employ full time artist - all of whom hold degrees in fine arts. Each of our artists has years of relevant experience. Collectively, our artists embody a range of enormous depth, discipline and talent that makes us the most attractive art center in the world. As testimony to their experience, our paintings were exhibited in corporate offices, jewelry shops and five-star hotels. Customer Service We deliver a consistently high standard of customer service. We believe every customer request is an opportunity to build on an important relationship, welcome new ideas and feedback, and improve our services to exceed customer demand. We are fully dedicated to listening, learning and evolving to meet and exceed the needs and satisfaction of our ever-changing clients. Salut! Welcome to AM. You are welcome to leave a comment below. Thank you very much for your participation and your support! |
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